Shipping and Returns Policy

Last Updated:12/11/2023

Shipping Information

Shipping Locations

We currently ship within the United Arab Emirates.

Processing Time

Orders are processed and dispatched within 2 business days. Please note that this does not include weekends or holidays.

Shipping Methods and Costs

Shipping costs and estimated delivery times will be calculated at checkout. We offer standard and expedited shipping options for your convenience.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.

Delivery Issues

If you encounter any issues with the delivery of your order, please contact us at jumpshockae@gmail.com or call/WhatsApp +971 561624008.

Returns and Exchanges

We want you to be completely satisfied with your Jumpshock purchase. Please review our return and exchange policy below:

Returns Eligibility

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order.

• Size Issues: If you ordered the wrong size, we accept returns within 14 days of delivery. The item must be unworn, in its original packaging, and with all tags attached.

Unhygienic Items

For hygiene reasons, we cannot accept returns on socks that have been worn or tried on. Please ensure that the items are in their original, unworn condition.

How to Initiate a Return

To initiate a return or exchange, please contact us at jumpshockae@gmail.com with your order number and details of the issue. We will provide you with further instructions.

Refunds

Refunds will be issued once the returned item is received, inspected, and approved. Please allow 3 business days for the refund to be processed.

Contact Us

If you have any questions or concerns about our Shipping and Returns Policy, please contact us at jumpshockae@gmail.com.

Thank you for choosing Jumpshock.

Jump higher, Stride stronger.

jumpshock.ae